FREE GROUND SHIPPING IN NORTH AMERICA OVER $100
shop.realsports

frequently asked questions

DISPATCH & DELIVERY

How long until my order is dispatched?

We will strive to have your order out the door in 48 hours during summer and regular season times. Christmas, custom and high demand products may take longer. Please be sure to refer to product descriptions for special circumstances.

What are the shipping fees?

Shipping costs may vary depending on the selected shipping method and shipping address. However standard local shipping costs are roughly $10.00 - $15.00.

How can I check my order status?

You can review order status by going into 'My account'.

My order status says delivered but I never received it, what do I do next?

If you have any issues receiving your package please contact our online store customer service at realsports@mustangproduct.com.

ORDERS

Can I use my season ticket holder discount when placing an order online?

As of right now, we are unable to process a SSH discount, however it is something we are looking into.

Can I combine two discount codes for my order?

You are only able to use one discount code per transaction.

How many times can I use the birthday coupon code in the month of my birthday?

All birthday discounts are limited to a one time use.

What payment options can I use?

Payment options include: Visa, Mastercard, Amex, Google Pay, Apple Pay, Shopify Pay, and Paypal.

Gift cards are available for purchase and use in-store only at Scotiabank Arena. They cannot be redeemed online.

RETURNS

How can I return a product purchased at the Scotiabank Arena?

All products purchased in-store can be returned or exchanged at our Scotiabank Arena within 30 days of the purchase date for a refund or credit of the purchase price. All returned items must be unused with all original tags and a receipt.

The above does not apply to any personalized or special order items. These products are final sale.

How can I return a product I have ordered online?

Online orders can be returned through the return and exchanges portal found here.

Online orders can also be returned in-store at Scotiabank Arena for a refund or exchange within 30 days given there is no damage, with all original tags and receipt.

The above does not apply to any personalize or special order items. These products are final sale.

What is the return policy?

We strive to deliver the highest quality goods and customer satisfaction. However, we understand that shopping online can be difficult. Online orders can be returned or exchanged within 30 days given there is no damage and all original tags are on the product. For more information please refer to our Return Policy.

Do I have to pay to ship my product back if I am unsatisfied?

For any items being returned because the products was damaged or the wrong product was received, please email realsports@mustangproduct.com detailing the issue and we will work to resolve the issue. For any other returns, the customer is responsible for all associated freight costs including: shipping costs, customs charges, duties or tariffs.

PRODUCT INFO - GENERAL

What sizes do youth apparel come in?

Youth sizes come in S/M (approx. size 8-10) and L/XL (approx. size 12-14)

PRODUCT INFO - JERSEY

Do you replace names and numbers on jerseys?

Unfortunately, we can’t change the name/ numbers without risking damaging the jersey.

I have a blank jersey, do you offer customization and how much is the charge to customize?

Customization can only be done at the Scotiabank Arena.

The cost to heat press a name/ number is $60.00, and is completed same-day in-store.

The cost to stitch a name/ number is $100.00, and take can up to 2 weeks to complete, depending on demand. These jerseys are sent off site to be customized.

Are the letters and numbers on a customized jersey sewn on?

At Scotiabank Arena, the standard is to heat press all jerseys. If you would like to have your jersey stitched it can be taken off site to be completed (offered from the Scotiabank Arena only).

How long does it take for jersey customization?

For online purchases, jersey customization with heat press will take between 3-7 business days.

How should I care for my jersey? Should I wash it or take it to the dry cleaner?

We recommend hand washing your jersey inside-out, in cold water. Hang to dry.

I purchased a jersey (item) from a kiosk at BMO Field, how do I get an exchange as I do not live in Toronto?

Contact Real Sports Apparel and work with one of the managers to arrange shipping back to the Scotiabank Arena for exchange. It may take some time as the style may not be offered at the Scotiabank Arena and we will need to arrange to receive these items.

I purchased a blank jersey at the Scotiabank Arena, can I have the online shop customize it for me as I do not live close to the Scotiabank Arena?

Contact Real Sports Apparel and work with one of the managers to arrange shipping back to the Scotiabank Arena for customization and return.

Are these jerseys authentic?

Currently online, we offer both Authentic and replica Toronto Maple Leafs jerseys. Toronto Raptors jerseys are only available in the swingman style. All TFC men's jerseys are authentic.

CORPORATE

Do you offer donations of product for fundraising events?

Direct all requests to: mlsedonations.com

You can fill out the form, and a representative from our community department will get back to you.



frequently asked questions

DISPATCH & DELIVERY

How long until my order is dispatched?

We will strive to have your order out the door in 48 hours during summer and regular season times. Christmas, custom and high demand products may take longer. Please be sure to refer to product descriptions for special circumstances.

What are the shipping fees?

Shipping costs may vary depending on the selected shipping method and shipping address. However standard local shipping costs are roughly $10.00 - $15.00.

How can I check my order status?

You can review order status by going into 'My account'.

My order status says delivered but I never received it, what do I do next?

If you have any issues receiving your package please contact our online store customer service at realsports@mustangproduct.com.

ORDERS

Can I use my season ticket holder discount when placing an order online?

As of right now, we are unable to process a SSH discount, however it is something we are looking into.

Can I combine two discount codes for my order?

You are only able to use one discount code per transaction.

How many times can I use the birthday coupon code in the month of my birthday?

All birthday discounts are limited to a one time use.

What payment options can I use?

Payment options include: Visa, Mastercard, Amex, Google Pay, Apple Pay, Shopify Pay, and Paypal.

Gift cards are available for purchase and use in-store only at Scotiabank Arena. They cannot be redeemed online.

RETURNS

How can I return a product purchased at the Scotiabank Arena?

All products purchased in-store can be returned or exchanged at our Scotiabank Arena within 30 days of the purchase date for a refund or credit of the purchase price. All returned items must be unused with all original tags and a receipt.

The above does not apply to any personalized or special order items. These products are final sale.

How can I return a product I have ordered online?

Online orders can be returned through the return and exchanges portal found here.

Online orders can also be returned in-store at Scotiabank Arena for a refund or exchange within 30 days given there is no damage, with all original tags and receipt.

The above does not apply to any personalize or special order items. These products are final sale.

What is the return policy?

We strive to deliver the highest quality goods and customer satisfaction. However, we understand that shopping online can be difficult. Online orders can be returned or exchanged within 30 days given there is no damage and all original tags are on the product. For more information please refer to our Return Policy.

Do I have to pay to ship my product back if I am unsatisfied?

For any items being returned because the products was damaged or the wrong product was received, please email realsports@mustangproduct.com detailing the issue and we will work to resolve the issue. For any other returns, the customer is responsible for all associated freight costs including: shipping costs, customs charges, duties or tariffs.

PRODUCT INFO - GENERAL

What sizes do youth apparel come in?

Youth sizes come in S/M (approx. size 8-10) and L/XL (approx. size 12-14)

PRODUCT INFO - JERSEY

Do you replace names and numbers on jerseys?

Unfortunately, we can’t change the name/ numbers without risking damaging the jersey.

I have a blank jersey, do you offer customization and how much is the charge to customize?

Customization can only be done at the Scotiabank Arena.

The cost to heat press a name/ number is $60.00, and is completed same-day in-store.

The cost to stitch a name/ number is $100.00, and take can up to 2 weeks to complete, depending on demand. These jerseys are sent off site to be customized.

Are the letters and numbers on a customized jersey sewn on?

At Scotiabank Arena, the standard is to heat press all jerseys. If you would like to have your jersey stitched it can be taken off site to be completed (offered from the Scotiabank Arena only).

How long does it take for jersey customization?

For online purchases, jersey customization with heat press will take between 3-7 business days.

How should I care for my jersey? Should I wash it or take it to the dry cleaner?

We recommend hand washing your jersey inside-out, in cold water. Hang to dry.

I purchased a jersey (item) from a kiosk at BMO Field, how do I get an exchange as I do not live in Toronto?

Contact Real Sports Apparel and work with one of the managers to arrange shipping back to the Scotiabank Arena for exchange. It may take some time as the style may not be offered at the Scotiabank Arena and we will need to arrange to receive these items.

I purchased a blank jersey at the Scotiabank Arena, can I have the online shop customize it for me as I do not live close to the Scotiabank Arena?

Contact Real Sports Apparel and work with one of the managers to arrange shipping back to the Scotiabank Arena for customization and return.

Are these jerseys authentic?

Currently online, we offer both Authentic and replica Toronto Maple Leafs jerseys. Toronto Raptors jerseys are only available in the swingman style. All TFC men's jerseys are authentic.

CORPORATE

Do you offer donations of product for fundraising events?

Direct all requests to: mlsedonations.com

You can fill out the form, and a representative from our community department will get back to you.

CONTACT US

Real Sports Apparel Online Store (E-commerce)

35 Currah Road
St. Thomas, ON  N5P 3R2
realsports@mustangproduct.com


Monday to Friday: 8:00 a.m. to 5:00 p.m.



PLANNING A VISIT?

We're located in the heart of the sports and entertainment district, just a slap shot away from the Gardiner Expressway, a free throw away from Union Station, and a right inside Scotiabank Arena at Gate 1. Nearest intersection: Bremner Blvd. and York Street.

Real Sports Apparel 
Gate 1, Scotiabank Arena 
Toronto, ON, M5J 2X2


HOURS OF OPERATION:

Monday to Friday: 10:00 a.m. to 7:00 p.m.

Saturday: 10:00 a.m. to 6:00 p.m.

Sunday: 11:00 a.m. to 6:00 p.m.


EXTENDED HOURS:

The store will remain open to all ticketed fans during Toronto Maple Leafs and Toronto Raptors games at Scotiabank Arena, in addition to post-game to serve you better.


Questions or comments? Contact us below:

Join our Mailing List

Sign up to receive our daily email and get 50% off your first purchase.

Ready To Checkout?

Subtotal: $0.00

Your cart is currently empty.