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frequently asked questions

DISPATCH & DELIVERY

How long until my order is dispatched?

We will strive to have your order out the door in 48 hours during summer and regular season times. Christmas, custom and high demand products may take longer. Please be sure to refer to product descriptions for special circumstances.

What are the shipping fees?

Shipping costs may vary depending on the selected shipping method and shipping address. However standard local shipping costs are roughly $10.00 - $15.00.

How can I check my order status?

You can review order status by going into 'My account'.

My order status says delivered but I never received it, what do I do next?

If you have any issues receiving your package please contact our online store customer service at realsports@mustangproduct.com.

ORDERS

Can I use my season ticket holder discount when placing an order online?

As of right now, we are unable to process a SSH discount, however it is something we are looking into.

Can I combine two discount codes for my order?

You are only able to use one discount code per transaction.

How many times can I use the birthday coupon code in the month of my birthday?

All birthday discounts are limited to a one time use.

What payment options can I use?

Payment options include: Visa, Mastercard, Amex, Google Pay, Apple Pay, Shopify Pay, and Paypal.

Gift cards are available for purchase and use in-store only at Scotiabank Arena. They cannot be redeemed online.

CURBSIDE PICK-UP

What hours can I arrange for curbside pick-up?

Curbside pick-up is available between 10:00am-5:00pm Monday through Saturday. We are closed Sunday. Note - appointments for pick-up must be scheduled in advance.

What hours can I call the store to place an order?

We can take phone orders for curbside pick-up between 10:00am - 5:00pm Monday to Saturday.

How do I place a curbside order?

Once you have placed your items in your cart, select IN-STORE PICK-UP. Fill in the form and an associate will confirm the inventory. If you’d like to place an order within our arranged pick-up hours, call 416-815-5746; Outside of these hours, you may e-mail the store directly and an associate will confirm availability at their earliest convenience pickup@realsports.ca

Where is the curbside pick-up?

Curbside pick-up is located at Gate 6 at the Scotiabank Arena in Maple Leaf Square. Please pull up in the roundabout under the big screen and a store representative will serve you at your requested pick-up time.

I’m not driving, how can I pick up my curbside order?

You can pick up your curbside order at our main doors beside Gate 1. Please communicate this to your store representative before picking up.

What Safety measures are you taking to protect your customers and employees?

For the health and safety of our employees and customers, all employees facilitating curbside pick-up transactions must wear gloves and masks at all times and practice social distancing while interacting with customers. PIN Pads will be disinfected before and after every transaction. We continue to implement measures that support the safety and well-being of employees and customers.

I placed an order online for delivery. Can I change my order to pick-up and pick it up in store?

Unfortunately, no. Orders placed for delivery are not available for curbside pickup at this time. Any online orders placed for delivery will be shipped directly to the customer from our ecommerce warehouse.

Can I return or exchange items via curbside?

You may return or exchange items at the store via curbside pick-up during our store hours.

I see something that is available online, is it available in store too?

In-store inventory is different from what the availability is online. Inquire with a store representative to see if it’s available at our store.

What payment methods are available at curbside pick-up?

During your curbside pick-up, employees will have a wireless PIN pad where you may pay via Visa, MasterCard, AMEX, Apple Pay, Scotiabank Arena Gift Cards* or debit card. Only “chip & PIN” enabled cards will be accepted. Unfortunately, we are unable to accept cash as tender.

Do I pay for my order before picking it up?

We are unable to accept payment by phone. All curbside pick-up orders must be paid for when you pick up your items.

Can someone else pick up my order for me?

Yes, however, payment will only be accepted at the time of pick-up. We cannot take any payment over the phone.

Can I stay in my vehicle while I pick up my order?

Yes. Our associates will pass your order through a window or door, or put the order in the trunk if requested.

Do you offer shipping from in store?

Speak to our store representative for any shipping inquiries.

Is your store open?

Real Sports Apparel located in Scotiabank Arena is temporarily closed to the public. We are, however, offering curbside pick-up and shopping is available on our website.

RETURNS

How can I return a product purchased at the Scotiabank Arena?

All products purchased in-store can be returned or exchanged at our Scotiabank Arena within 60 days of the purchase date for a refund or credit of the purchase price. All returned items must be unused with all original tags and a receipt.

The above does not apply to any personalized or special order items. These products are final sale.

How can I return a product I have ordered online?

Online orders can be returned through the return and exchanges portal found here.

Online orders can also be returned in-store at Scotiabank Arena for a refund or exchange within 60 days given there is no damage, with all original tags and receipt.

The above does not apply to any personalize or special order items. These products are final sale.

What is the return policy?

We strive to deliver the highest quality goods and customer satisfaction. However, we understand that shopping online can be difficult. Online orders can be returned or exchanged within 60 days given there is no damage and all original tags are on the product. For more information please refer to our Return Policy.

Do I have to pay to ship my product back if I am unsatisfied?

For any items being returned because the products was damaged or the wrong product was received, please email realsports@mustangproduct.com detailing the issue and we will work to resolve the issue. For any other returns, the customer is responsible for all associated freight costs including: shipping costs, customs charges, duties or tariffs.

PRODUCT INFO - GENERAL

What sizes do youth apparel come in?

Youth sizes come in S/M (approx. size 8-10) and L/XL (approx. size 12-14)

PRODUCT INFO - JERSEY

Do you replace names and numbers on jerseys?

Unfortunately, we can’t change the name/ numbers without risking damaging the jersey.

I have a blank jersey, do you offer customization and how much is the charge to customize?

Customization can only be done at the Scotiabank Arena.

The cost to heat press a name/ number is $60.00, and is completed same-day in-store.

The cost to stitch a name/ number is $100.00, and take can up to 2 weeks to complete, depending on demand. These jerseys are sent off site to be customized.

Are the letters and numbers on a customized jersey sewn on?

At Scotiabank Arena, the standard is to heat press all jerseys. If you would like to have your jersey stitched it can be taken off site to be completed (offered from the Scotiabank Arena only).

How long does it take for jersey customization?

For online purchases, jersey customization with heat press will take between 3-7 business days.

How should I care for my jersey? Should I wash it or take it to the dry cleaner?

We recommend hand washing your jersey inside-out, in cold water. Hang to dry.

I purchased a jersey (item) from a kiosk at BMO Field, how do I get an exchange as I do not live in Toronto?

Contact Real Sports Apparel and work with one of the managers to arrange shipping back to the Scotiabank Arena for exchange. It may take some time as the style may not be offered at the Scotiabank Arena and we will need to arrange to receive these items.

I purchased a blank jersey at the Scotiabank Arena, can I have the online shop customize it for me as I do not live close to the Scotiabank Arena?

Contact Real Sports Apparel and work with one of the managers to arrange shipping back to the Scotiabank Arena for customization and return.

Are these jerseys authentic?

Currently online, we offer both Authentic and replica Toronto Maple Leafs jerseys. Toronto Raptors jerseys are only available in the swingman style. All TFC men's jerseys are authentic.

CORPORATE

Do you offer donations of product for fundraising events?

Direct all requests to: mlsedonations.com

You can fill out the form, and a representative from our community department will get back to you.



frequently asked questions

DISPATCH & DELIVERY

How long until my order is dispatched?

We will strive to have your order out the door in 48 hours during summer and regular season times. Christmas, custom and high demand products may take longer. Please be sure to refer to product descriptions for special circumstances.

What are the shipping fees?

Shipping costs may vary depending on the selected shipping method and shipping address. However standard local shipping costs are roughly $10.00 - $15.00.

How can I check my order status?

You can review order status by going into 'My account'.

My order status says delivered but I never received it, what do I do next?

If you have any issues receiving your package please contact our online store customer service at realsports@mustangproduct.com.

ORDERS

Can I use my season ticket holder discount when placing an order online?

As of right now, we are unable to process a SSH discount, however it is something we are looking into.

Can I combine two discount codes for my order?

You are only able to use one discount code per transaction.

How many times can I use the birthday coupon code in the month of my birthday?

All birthday discounts are limited to a one time use.

What payment options can I use?

Payment options include: Visa, Mastercard, Amex, Google Pay, Apple Pay, Shopify Pay, and Paypal.

Gift cards are available for purchase and use in-store only at Scotiabank Arena. They cannot be redeemed online.

CURBSIDE PICK-UP

What hours can I arrange for curbside pick-up?

Curbside pick-up is available between 10:00am-5:00pm Monday through Saturday. We are closed Sunday. Note - appointments for pick-up must be scheduled in advance.

What hours can I call the store to place an order?

We can take phone orders for curbside pick-up between 10:00am - 5:00pm Monday to Saturday.

How do I place a curbside order?

Once you have placed your items in your cart, select IN-STORE PICK-UP. Fill in the form and an associate will confirm the inventory. If you’d like to place an order within our arranged pick-up hours, call 416-815-5746; Outside of these hours, you may e-mail the store directly and an associate will confirm availability at their earliest convenience pickup@realsports.ca

Where is the curbside pick-up?

Curbside pick-up is located at Gate 6 at the Scotiabank Arena in Maple Leaf Square. Please pull up in the roundabout under the big screen and a store representative will serve you at your requested pick-up time.

I’m not driving, how can I pick up my curbside order?

You can pick up your curbside order at our main doors beside Gate 1. Please communicate this to your store representative before picking up.

What Safety measures are you taking to protect your customers and employees?

For the health and safety of our employees and customers, all employees facilitating curbside pick-up transactions must wear gloves and masks at all times and practice social distancing while interacting with customers. PIN Pads will be disinfected before and after every transaction. We continue to implement measures that support the safety and well-being of employees and customers.

I placed an order online for delivery. Can I change my order to pick-up and pick it up in store?

Unfortunately, no. Orders placed for delivery are not available for curbside pickup at this time. Any online orders placed for delivery will be shipped directly to the customer from our ecommerce warehouse.

Can I return or exchange items via curbside?

You may return or exchange items at the store via curbside pick-up during our store hours.

I see something that is available online, is it available in store too?

In-store inventory is different from what the availability is online. Inquire with a store representative to see if it’s available at our store.

What payment methods are available at curbside pick-up?

During your curbside pick-up, employees will have a wireless PIN pad where you may pay via Visa, MasterCard, AMEX, Apple Pay, Scotiabank Arena Gift Cards* or debit card. Only “chip & PIN” enabled cards will be accepted. Unfortunately, we are unable to accept cash as tender.

Do I pay for my order before picking it up?

We are unable to accept payment by phone. All curbside pick-up orders must be paid for when you pick up your items.

Can someone else pick up my order for me?

Yes, however, payment will only be accepted at the time of pick-up. We cannot take any payment over the phone.

Can I stay in my vehicle while I pick up my order?

Yes. Our associates will pass your order through a window or door, or put the order in the trunk if requested.

Do you offer shipping from in store?

Speak to our store representative for any shipping inquiries.

Is your store open?

Real Sports Apparel located in Scotiabank Arena is temporarily closed to the public. We are, however, offering curbside pick-up and shopping is available on our website.

RETURNS

How can I return a product purchased at the Scotiabank Arena?

All products purchased in-store can be returned or exchanged at our Scotiabank Arena within 60 days of the purchase date for a refund or credit of the purchase price. All returned items must be unused with all original tags and a receipt.

The above does not apply to any personalized or special order items. These products are final sale.

How can I return a product I have ordered online?

Online orders can be returned through the return and exchanges portal found here.

Online orders can also be returned in-store at Scotiabank Arena for a refund or exchange within 60 days given there is no damage, with all original tags and receipt.

The above does not apply to any personalize or special order items. These products are final sale.

What is the return policy?

We strive to deliver the highest quality goods and customer satisfaction. However, we understand that shopping online can be difficult. Online orders can be returned or exchanged within 60 days given there is no damage and all original tags are on the product. For more information please refer to our Return Policy.

Do I have to pay to ship my product back if I am unsatisfied?

For any items being returned because the products was damaged or the wrong product was received, please email realsports@mustangproduct.com detailing the issue and we will work to resolve the issue. For any other returns, the customer is responsible for all associated freight costs including: shipping costs, customs charges, duties or tariffs.

PRODUCT INFO - GENERAL

What sizes do youth apparel come in?

Youth sizes come in S/M (approx. size 8-10) and L/XL (approx. size 12-14)

PRODUCT INFO - JERSEY

Do you replace names and numbers on jerseys?

Unfortunately, we can’t change the name/ numbers without risking damaging the jersey.

I have a blank jersey, do you offer customization and how much is the charge to customize?

Customization can only be done at the Scotiabank Arena.

The cost to heat press a name/ number is $60.00, and is completed same-day in-store.

The cost to stitch a name/ number is $100.00, and take can up to 2 weeks to complete, depending on demand. These jerseys are sent off site to be customized.

Are the letters and numbers on a customized jersey sewn on?

At Scotiabank Arena, the standard is to heat press all jerseys. If you would like to have your jersey stitched it can be taken off site to be completed (offered from the Scotiabank Arena only).

How long does it take for jersey customization?

For online purchases, jersey customization with heat press will take between 3-7 business days.

How should I care for my jersey? Should I wash it or take it to the dry cleaner?

We recommend hand washing your jersey inside-out, in cold water. Hang to dry.

I purchased a jersey (item) from a kiosk at BMO Field, how do I get an exchange as I do not live in Toronto?

Contact Real Sports Apparel and work with one of the managers to arrange shipping back to the Scotiabank Arena for exchange. It may take some time as the style may not be offered at the Scotiabank Arena and we will need to arrange to receive these items.

I purchased a blank jersey at the Scotiabank Arena, can I have the online shop customize it for me as I do not live close to the Scotiabank Arena?

Contact Real Sports Apparel and work with one of the managers to arrange shipping back to the Scotiabank Arena for customization and return.

Are these jerseys authentic?

Currently online, we offer both Authentic and replica Toronto Maple Leafs jerseys. Toronto Raptors jerseys are only available in the swingman style. All TFC men's jerseys are authentic.

CORPORATE

Do you offer donations of product for fundraising events?

Direct all requests to: mlsedonations.com

You can fill out the form, and a representative from our community department will get back to you.

CONTACT US

PLANNING A VISIT?

We're located at the Scotiabank Arena beside Gate 1 in the Galleria, across from the Ticket Office. The Scotiabank Arena is just a slap shot away from the Gardiner Expressway and a free throw away from Union Station. Nearest intersection: Bremner Blvd. and York Street.


Real Sports Apparel 
50 Bay St. 
Gate 1, Scotiabank Arena 
Toronto, ON, M5J 2X2


HOURS OF OPERATION:

*Real Sports Apparel has a unique set of store hours. If there is an event held at Scotiabank Arena, Real Sports Apparel will close to the public approximately 1.5 - 2 hours before the event. We will reopen within the arena to the ticketed fans during selected sporting events. Please refer to the Scotiabank Arena Schedule for the upcoming events. With multiple merchandise kiosks located throughout Scotiabank Arena, our main team shop is located at Gate 1. All kiosk locations within Scotiabank Arena are open for Raptors and Leafs games. Please call our Team Shop at 416-815-5746 or email apparel@realsports.ca to inquire if Real Sports Apparel will be open for any other specific event. Kiosks may be closed depending upon availability of event merchandise. Follow us on Twitter & Instagram for current updates.


Sunday - Wednesday: closed
Thursday - Saturday: 10:00 a.m. to 5:00 p.m.*

Who do I email for a general inquiry?

RSA Curbside: pickup@realsports.ca

RSA Gameworn Inquiries: rsagameworn@mlse.com

RSA Memorabilia: james.reevie@mlse.com


For all in-store inquiries & comments fill in the below. Allow 48-72 hours for a response:



ONLINE STORE CONTACT

Real Sports Apparel Online Store
35 Currah Road
St. Thomas, ON N5P 3R2


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