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FAQ

Do you replace names and numbers on jerseys?
Unfortunately, we can’t change the name/ numbers without risking damaging the jersey.


I have a blank jersey, do you offer customization and how much is the charge to customize?
Customization can be done at the Scotiabank Arena.

The cost to heat press a name/ number is $65.00, and is completed same-day in-store.

The cost to stitch a name/ number is $80.00, and take can up to 2 weeks to complete, depending on demand. These jerseys are sent off site to be customized.


Are the letters and numbers on a customized jersey sewn on?
Our standard premier jersey is heat pressed. If you would like to have your jersey stitched, we can send it off-site to be completed (offered from the Scotiabank Arena only).

 

How long does it take for jersey customization?
Online: Heat pressed – within 3-5 business days.

 

How long does shipping take?
We will strive to have your order out the door in 48 hours during summer and regular season times. Christmas, custom and high demand products may take longer. Please be sure to refer to product descriptions or the above.

 

Are these jerseys authentic?
Currently on-line we only offer premier jerseys, but authentic styles are available in-store

 

I purchased a blank jersey at the Scotiabank Arena, can I have the online shop customize it for me as I do not live close to the Scotiabank Arena?
Please call RSA and work with one of the managers to arrange shipping back to the Scotiabank Arena for customization and return.

 

I purchased a jersey (item) from a kiosk at BMO Field, how do I get an exchange as I do not live in Toronto?
Call RSA and work with one of the managers to arrange shipping back to the Scotiabank Arena for exchange. It may take some time, as the style may not be offered at the Scotiabank Arena, someone may have to go to BMO Field to pick up the item.

 

How should I care for my jersey? Should I wash it or take it to the dry cleaner?
We recommend hand washing your jersey inside-out, in cold water. Hang to dry.

 

Your sizing for youth is S/M and L/XL. What is the sizing in numbers? Is the S/M a 7/8?
S/M- approx. 8-10
L/XL- approx. 12-14

 

Do you offer donations of product for fundraising events?
Direct all requests to: mlsedonations.com

You can fill out the form, and a representative from our community department will get back to you.

 

Can I use my season ticket holder discount when placing an order online?
As of right now, we are unable to process a SSH discount, however it is something we are looking into.

 

Can I use two coupons at the same time when placing my order? (newmem and bday as an example).
You are only able to use one discount code per transaction.

 

How many times can I use the birthday coupon code in the month of my birthday?
Limited usage (1 time only).

 

If I purchase online can I return it at the Scotiabank Arena for a refund or exchange?
Yes, as long as it is within the 30 day window for exchanges/ returns and there is no damage, and you have the tags and original receipt.

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